Community Calendar for Summit County
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Unlocking Customer Service
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Event Type:
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Education
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Organization:
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University of Akron
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Description:
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NEW
UNLOCKING YOUR CUSTOMER SERVICE POTENTIAL
People and their ideas make the difference in a successful service oriented business. It is your challenge to unleash the talent of your customer service people. Customer service thrives within a living functional system. The system must: be in alignment to achieve your highest priorities and your customers; enables people to give their best; operates independently of a leader; and endures beyond the leader. There are four basic areas in customer service leadership – all four dependent on "you".
o Be trustworthy in leading your Customer Service Team
o Have a vision to giving the level of service your customers expect
o Have a system that constantly changes to meet the needs of your customers
o Unleash the talent of each of your Customer Service Team Members
Class participation is encouraged through in depth discussions of practical applications that you can apply tomorrow and gain remarkable results. Roy T. Henretty
course # 13832, $169 Tuesday & Thursday, October 28 & 30
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Address:
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Workforce Development and Continuing Education
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Akron, Ohio 44325
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Date:
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Tuesday, 10/28/2008
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Start Time:
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8:00 AM
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End Time:
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12:00 PM
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Please note - All events are posted by their respective organizations. Each organization is responsible for the accuracy and completeness of their events. Any / All event related questions should be directed to the posting organization.
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